Versand

Shipping Policy

Every Lunaro order ships with tracking. This policy explains where we deliver, how long it takes, what it costs and what happens if something goes wrong.

Where we ship

Germany

We currently deliver to addresses in Germany only.

Order processing

Orders are prepared and handed to the carrier within 1–2 business days (Monday to Friday, excluding public holidays). Orders placed after 2 pm (UK time) or at weekends are processed on the next business day. During sales and the holiday season processing can take up to 3–4 business days; we will announce longer delays on our website and by email.

Shipping costs

Standard shipping is free on every order within Germany. The shipping cost is always shown at checkout before you pay.

Delivery times

Estimated delivery time after your order ships, in business days:

Destination	Standard delivery
Germany	2–6 business days

Total delivery time = processing time (1–2 business days) + delivery time above. Remote addresses can occasionally add time.

Optional shipping protection

At checkout you can add optional shipping protection for a small fee, which is shown before you pay. If a protected parcel is lost, stolen after delivery or arrives damaged, we send a replacement straight away without waiting for a carrier investigation. Shipping protection is optional and does not affect your statutory rights or our standard handling of lost and damaged parcels described below.

Tracking

You will receive a shipping confirmation email with a tracking number as soon as your order ships. Tracking can take up to 48 hours to show its first update.

Customs, duties and taxes

All prices shown include VAT. Orders ship from within the EU, so there are no customs duties or additional charges on delivery to Germany.

If something goes wrong

Damaged or wrong items: contact us with your order number and a photo of the item and packaging. We will send a replacement or a full refund at no cost to you.

Lost parcels: if tracking shows no update for 5 business days, contact us. We will investigate with the carrier and reship or refund your order once it is confirmed lost.

Delivered but not received: please check with neighbours and your building reception first, then contact us. We will open a claim with the carrier.

Incorrect address: please check your address at checkout. We can change it only before the order ships.